BestBuyEyeGlasses Complaints and Reviews

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  • Jun 08, 2013
  • Eye and Ear Care
  • Calgary, Alberta
  • Glasses
  • 150

I ordered glasses from them and it took forever for my to get them and then when I sent them back I included the page you print off their site and filled out all the information including that I wanted a refund and they just kept emailing me asking if I wanted to return them or exchange them when I had made it clear on more than one occasion that I just wanted my money back. Now they have told me... Read more

Was this review helpful? 4 0

  • Mar 12, 2013
  • Eye and Ear Care
  • Fraud Charges
  • 91

My most recent Visa statement includes a charge for $146.02 USD or $154.34 CDn.It was posted March 5/13. I made a purchase from Amazon for $19.24 Cdn and nothing else. The only purchases I make on line are from Amazon and they are all less than $30 Cdn. I used my Visa card. I have never been in a BestBuy store anywhere and I have no needto update my computer. I have no idea why this charge has... Read more

Was this review helpful? 0 1

  • Feb 13, 2013
  • Eye and Ear Care
  • Boca Raton, Florida
  • 62

It is very hard to find the fine print that shows 10% restocking fee (and I was looking). Also, it took 17 days after they got my return to post a refund. That is over 12 business days. They say 5-7 but its clearly a scam. Their hours are until 7pm ET, but they never answer after 6. Worst customer service experience in years. I was shocked how long it took them and I got different answers every... Read more

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  • Jul 23, 2012
  • Eye and Ear Care
  • San Francisco, California
  • Silhouettes Rimless
  • 93

I sent this company a perfectly good pair of wearable rimless glasses they only needed a revised prescription which cost for the Varilux lens and crizal coating a total of $286.00. They returned to me a pair of unwearable glasses with new lens. I complained by phone and email and finally after reaching out to the company President they accepted responsibility and I returned the glasses to... Read more

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  • Nov 23, 2010
  • Eye and Ear Care
  • Gloversville, New York
  • Service Policy
  • 66

I ordered frames online from They sent me the wrong size. I called them and they told me to send the frames back and they'd send me the correct size and refund return postage. When they received the frames back they canceled the sale and refused to pay the postage ($4.28) because they said I opened a dispute in PAYPAL. All I wanted was the frames I had ordered. A... Read more

Was this review helpful? 4 0

  • Oct 23, 2008
  • Products
  • Superior, Wisconsin
  • Glasses
  • 103
  • REVIEW RATING 4/5 (Also known as Best Buy Eyeglasses, DKSS CORPORATION and DKSS Corp) was by far the worst shopping experience I have had online. I ordered some glasses from about 2 months ago, they sent a used pair of shop-worn frames, then for a replacement sent another pair with lenses cracked all along one side. They refuse to refund the money... Read more

Was this review helpful? 1 0

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